1 - 1.3 Lvl2

We reflect on the perspective and experience of older people as a growing part of how we plan our services.

How do we measure up?

  • Collection and reporting of consumer feedback, high level planning incorporates feedback 
  • Feedback and complaints are reviewed and used to improve the quality of care and services; 
  • Data in relation to performance is reported to the governing body; 
  • Continual Improvement logs are maintained and updated as part of BAU