Skip to content
1 - 1.3 Lvl2
We reflect on the perspective and experience of older people as a growing part of how we plan our services.
How do we measure up?
- Collection and reporting of consumer feedback, high-level planning incorporates feedback.
- Feedback and complaints are reviewed and used to improve the quality of care and services.
- Data in relation to performance is reported to the governing body.
- Continual Improvement logs are maintained and updated as part of BAU.