3 - 3.1 Lvl4

Our services have been developed in collaboration with social networks and community partnerships. We pay attention to how we provide information and the way in which we engage with people. We seek feedback from different groups about the barriers to engagement with our services and the aged care system in general.

How do we measure up?

  • Services and programmes indicating cultural diversity of participants has been considered. 
  • Staff have completed Cultural Awareness Training and are provided regular professional development in these areas.  
  • Support plans indicate cultural diversity has been considered.
  • Marketing material states organisation is an inclusive and supports diversity, language used meets the needs of the audience. 
  • Feedback is welcomed, and encouraged from all key stakeholders (customers, families, carers, other service providers) and acted upon.