The Nous Group produced a maturity model to understand how far the sector has progressed in practical terms. The maturity model provides a tool for ongoing self-assessment and is part of the wellness and reablement strategies reviewed by the group.

Undoubtedly, the maturity of Wellness and Reablement approaches varies between individual providers. It goes without saying that individual consumers, assessors, and providers are at different stages of their Wellness and Reablement journey.

Thus, the purpose of the Nous Maturity Framework is to support the Australian home care sector as they endeavour to embed Wellness and Reablement into their service delivery.

The Framework provides a pathway for stakeholders to identify, assess and support progress to higher stages of maturity as they further embed Wellness and Reablement within their home care service delivery offerings.

The Maturity Model Framework

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A Consumer Perspective

The Maturity Framework identifies the different qualities experienced by consumers when supported by a service provider at each level. For example, if the provider is at the Starting Point, the consumer may state “My provider helps me to do things I can no longer do by myself”. But if the provider was at the Generative stage of the Framework the consumer may state “Not only have I improved my independence and social connections, but I have been able to achieve something I didn’t expect thanks to my provider’s support”.

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A Service Provider Perspective

The service provider qualities have been stepped out in greater detail. They highlight areas within each quality that requires focus and action when embedding wellness and reablement into service delivery.

To demonstrate the difference between an organisation just starting out on their wellness and reablement journey, they may state “We want to be able to do this well and are ready to change our approaches”.

Comparatively, a provider at the Generative stage may state “We co-design our services with our clients and they are empowered to achieve their aspirations. We share our experiences and knowledge with others in the sector.”

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Gathering feedback and data in your organisation

Organisations have different client outcome measurement data depending on which level they have achieved.

For example:

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Where is your organisation on the journey and how can you make a start?

There are several resources available to help service providers gauge where they are within the Maturity Framework.

Both of the resources below align with the Maturity Model Framework. They provide a self-assessment tool that prompts the review of the qualities required to embed Wellness and Reablement into service delivery.

Organisational Self-Assessment Tool

Synergy has developed the Organisational Self-Assessment Tool for the Australian Government Department of Health.

In essence, the presentation provides an introduction and overview of the tool. It covers appropriate areas for assessment, applicable evidence and a scale to rate your organisation. Service providers using this tool will need to transfer the qualities and rating scale into their own format. From there, they can populate responses to ratings against the qualities and continuous improvement comments.

To download the presentation, click on the graphic below.