Commonwealth Home Support Programme (CHSP) contracts are established on the number of hours of service against a service type. Service providers are required to record and report these hours to the funder on a regular basis via the Data Exchange program (DEX).

Prior to Wellness and Reablement becoming the underpinning focus of the CHSP Programme, just the meeting of contractual outputs alone was celebrated and recorded as a success. But to measure the Programme’s objective of maximising independence, enhancing wellbeing, and quality of life there is a need to determine the impact the support provided has had on the client. This is known as measuring client outcomes.  

We have put together some key information, activities, points to consider, and links to outcome tools, that we think will assist you to get started or build on your current outcome measurement process.  

What are Outcome Measurements for short-term Reablement focused support?  

Outcomes are measured by using a combination of both the following: 

• Output data (quantitative) i.e.: the data reported to the Department of Health via the Data Exchange and  
• Qualitative data includes information gained from the client, observations recorded when updating support plans, and client notes.  

Some factors to consider when measuring clients success

There are numerous factors to consider when measuring the impact and to what extent support being provided has had on the individual client, below are some examples: 

• Was the goal reached (e.g., not met, partially met, met, exceeded, greatly exceeded) 
  
• Has there been a positive and desired impact on the older person’s life? Depending on the situation, this could include increases or improvements in:
  • physical strength, balance, or flexibility 
  • physical and/or emotional health 
  • ability to perform ADLs 
  • cognition
  • care and support relationships 
  • overall life satisfaction 
  • confidence and motivation
  • feelings of independence 
    
• Additionally, you could consider whether or not the short-term strategy has reduced or delayed ongoing reliance on:
  • informal support networks 
  • CHSP service provisions 
  • the health system 
  • higher level care 
  • and other services and supports. 

For CHSP providers the implications of implementing a tool/s that collects all the above factors could be daunting and have an impact on the organisation’s resources and importantly the client who would have to respond to lengthy questionnaires, which could be intrusive. In addition, on an individual basis, some of the above factors would often not be relevant to the support the person requires to achieve their goal/s. 

Ways to measure and capture outcomes of CHSP support

There are many measurement tools that can be utilised to measure outcomes for clients who are or have been in receipt of CHSP support. The decision of whether to use a validated tool, such as the Goal Attainment Scale or the tools detailed by Macquarie University in their 2017 study below, as opposed to a simple questionnaire (as shown in Points 1 and 2 below) or a range of tools, is up to individual organisations and ideally should take into consideration the following: 

• do the process and outcome have relevance for the client? 
• does the tool measure relevant health or life domains? 
• how and who will collect the information? 
• where will the data/information be stored? 
• can it be easily retrieved and analysed?  

No matter what decision is made, about the processes and tool/s to be used for measuring outcomes, a baseline measurement (or starting point) is essential prior to the commencement of support to enable the progress or lack of to be quantified. Therefore, it would seem reasonable to conduct the baseline measurement at the initial meeting with the client when support planning commences.  

Some examples of how to measure client outcomes

If you are looking for a simple questionnaire to get you started, then consider developing a couple of questions as per our example in points 1 and 2.  

1. Develop a couple of questions relating to the client’s level of independence and social connections, and use a Likert Scale to measure the outcome. 

2. Develop a short simple questionnaire tailoring the questions to more generic topics relating to the quality of the client’s life and use a Likert Scale (as above) to measure the outcome. 

For Example: 

A. How satisfied are you with your life as a whole?  
B. How satisfied are you with your standard of living? 
C. How satisfied are you with your health? 
D. How satisfied are you with what you are currently achieving in life? 
E. How satisfied are you with your personal relationships? 

3. Data Exchange (DEX)  

Did you know DEX has the capability to measure client outcomes through SCORE (Standard Client/Community Outcomes Reporting)? 

Commonwealth Home Support Programme (CHSP) providers are required to report individual client demographics and service outputs via the Data Exchange. Whilst not a condition of a service provider contract, those organisations that opt-in DEX also has the capacity to record and report on client outcomes through SCORE. It allows organisations to measure client and or community outcomes using their own self-selected tools and methods. 

SCORE – Individual Clients   

There are three elements of client outcomes measured through SCORE which can assist in telling the story of the client’s achievements, they are: 

• Their circumstance 
• Their goals 
• Their level of satisfaction 

SCORE uses a five-star rating scale and provides a consistent way to translate outcomes into a quantified SCORE.  

The Australian Government has produced a document to assist providers to use SCORE with clients – Click the link to view the document.

4. The LifeCurve™ – ADL SmartCare Ltd

If you are looking for something more visual showing progress against activities of daily living then you might like to consider using the LifeCurve™ graph described below. You will find more information about the LifeCurve™ in the 2020- 2022 CHSP Manual (2.2.1) and in the Australian Government Department of Health 2020 resource – Tool kit for embedding wellness and reablement into your organisation.

The evidence-based LifeCurve™ was developed to illustrate how a person’s decline is matched against activities of daily living and how the rate and time frame of any decline can be positively impacted by behaviour and intervention (such as reablement strategies). Difficulty cutting toenails is typically seen as an early indicator that a reablement type intervention may be needed and indicates how individuals can decline from the point of difficulty in cutting toenails to difficulty shopping, using steps, walking, doing heavy housework and so on, unless affirmative action is taken to regain function and capacity such as a change in behaviour, or access to a reablement programme.

Using the above framework to track a client’s progress when working towards improving their independence with their daily activities, provides a visual account of the progress a client may make when short-term reablement-focused support is being provided. Measuring client outcomes using such a visual method could also potentially provide motivation for the client as they view their progress on the scale which uses very relevant activities to where the client is at and where they wish to be.  

6. And there’s more

Below are links to additional information that you may find helpful on client outcome measurement.

There are many reliable and validated tools that could measure wellness and reablement outcomes for your clients. It is important that staff are competent in the use of the tools and that they are accredited (if required), and that the tools are implemented in accordance with instructions. 

Acknowledgments 

Wellness and Reablement in Aged Care NSW Health Guidelines  2021
LifeCurve ™ ADL Smartcare. 2024.

If you have any questions relating to measuring client outcomes, or your organisation is currently using a client outcome measurement tool, why not share with our KeepAble community using our Contact Us/Feedback form below: