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We are committed to improving strategies that fulfill our responsibilities to older people.

How do we measure up?

  • Evidence of continuous improvement activities based on consumer feedback.
  • Customers are engaged in the development, delivery, and evaluation of their care and services;
  • Continuous Improvement practices are embedded into BAU – feedback is sought after and welcomed with negative feedback considered as an opportunity for improvement;
  • The workforce is recruited, trained, equipped, and supported to deliver the best outcomes;
  • Quality and Safety reports which include performance data are developed for review by Board, Executive, and Management Team;
  • Supports are designed to maximise independence and keep customers connected to their communities,
  • Assessment, planning, and care delivery occur in collaboration with the consumer.
  • Timely and appropriate referrals are made