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We focus on delivering the services we are currently responsible for as best we can, there is little time for reflection.

How do we measure up?

  • Provide services according to contractual outputs.
  • The organisation undertakes initial and ongoing assessment and planning for care and services in partnership with the consumer. 
  • Individualised person-centred, goal-oriented plans are developed to optimise independence, health, well-being and quality of life. 
  • Where equipment is required, it is assessed, prescribed and appropriate to the individual’s needs. 
  • Progress to goal is tracked to ensure consumer expectations and outcomes are achieved. 
  • Staff are suitably skilled to ensure they recognise and respond to deterioration in customer ability, following which care plans are adjusted accordingly. 
  • Incidents are investigated with corrective actions monitored, reviewed and evaluated for effectiveness. 
  • Consumers are encouraged and supported to provide feedback. 
  • Complaints are reviewed and used to improve the quality of care and services.