The experience and perspective of older people translate into both principles for change and concrete steps to action, ongoing reflection and review.
How do we measure up?
- Organisation has agendas, minutes and actioned outcomes of a Consumer group.
- Consumer feedback from committees, surveys, complaints and suggestion box are adopted within operation plans and reviewed and changed as necessary.
- The organisation’s values and signature behaviours communicate the organisation’s beliefs and define the way we work together every day with each other and how we provide support to consumers.