4 - 1.3 Lvl5

The experience and perspective of older people translate into both principles for change and concrete steps to action, ongoing reflection and review.

How do we measure up?

  • Organisation has agendas, minutes and actioned outcomes of a Consumer group.  
  • Consumer feedback from committees, surveys, complaints and suggestion box are adopted within operation plans and reviewed and changed as necessary.  
  • The organisation’s values and signature behaviours communicate the organisation’s beliefs and define the way we work together every day with each other and how we provide support to consumers.