1 - 1.4 Lvl2

We are committed to ensuring the satisfaction of older people and work together to try and make this possible.  

How do we measure up?

  • Evidence of consumer feedback surveys conducted, and continuous improvement activities implemented as an outcome  
  • The organisation ensures all consumers are aware of their right to provide feedback or make a complaint – information available on website, feedback forms distributed as part of the on-boarding process and at the time of review; 
  • Information available in a range of formats and different languages; 
  • Advocacy information provided; 
  • Translating and Interpreting services available for customers where English is not their first language. 
  • Open disclosure processes in place.