4 - 2.4 Lvl5

We conduct ongoing informal assessments and measure outcomes around wellness. We design our support services to build capacity and skills and reduce reliance through a staged path to resilience. This is underpinned by episodic support as required.

How do we measure up?

  •  Business model is focussed on supporting more people for a shorter time.
  • Evidence that board members, leadership group and direct care staff understand the business model and work together to support the achievement of greater independence and wellbeing of the people we support.
  • Internal audits conducted of support plans and other assessment documentation; continuous improvement activities implemented if required.
  • Outcome measurement tool is used and documented for clients.
  • Evidence of episodic support and exiting of clients.
  • Evidence of client publications which provides information about episodic support, clients working towards their goals etc.