4 - 3.1 Lvl5

Our services are embedded in communities, social networks and have strong community partnerships. Our teams recognise the socio-cultural diversity and needs, and through relationships of trust achieve inclusive outcomes.

How do we measure up?

  •  Consumer surveys identify a request for opinion on how the organisation can improve the cultural safety and care of services and that these opinions have been considered.
  •  Evidence of close community connections with culturally diverse organisations which reflect the need of the organisation’s consumer group.  
  •  Diversity action plans or similar documents, show that the workforce has put strategies in place for inclusive care and records show these are followed.
  •  Policy and procedures to support clients and staff when discriminatory behaviour has been experienced.