First, select one of the five sections below.
Select Section...
Next, select one of the subsections below. Then choose the level you believe your organisation is from the bullet menu on the right.
Select Section...
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You are at 1.1 Lvl1
Our leadership team is committed to achieving the best for older people, but our workforce is not necessarily engaged in the conversation.
How do we measure up?
- Leaders have undertaken education relating to Wellness and Reablement, the benefits for consumers, and the implications for change to the service model are understood and endorsed.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
0
Level 1 of 5
Our leadership team is committed to achieving the best for older people, but our workforce are not necessarily engaged in the conversation.
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You are at 1.1 Lvl2
Our workforce including the leadership team are committed to achieving the best for older people but are not necessarily engaged in leadership outside of their current roles and responsibilities.
How do we measure up?
Commitment to raise awareness of wellness and reablement across all of workforce.
- Recruitment processes and ongoing professional development ensure the right people, with the right skills/qualifications.
- Position descriptions clearly define accountabilities and responsibilities.
- Ongoing support, guidance, mentorship together with formal reviews occur.
- Individualised support plans reflective of individual’s needs, goals and aspirations are developed in collaboration with the consumer.
- Outcomes achieved are monitored reviewed and evaluated for effectiveness.
- Feedback from customers/families demonstrate commitment to quality, safe, person-centred care. Any concerns raised form part of the organisation’s continual improvement processes.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
1
Level 2 of 5
Our workforce including the leadership team are committed to achieving the best for older people but are not necessarily engaged in leadership outside of their current roles and responsibilities.
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You are at 1.1 Lvl3
Our organisation is committed to achieving the best for older people but is not necessarily engaged in community and sector leadership beyond the organisation.
How do we measure up?
- Membership to Peak organisations that provide guidance and resources.
- Examples of successes applying wellness and reablement are shared inside and outside the organisation.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
2
Level 3 of 5
Our organisation is committed to achieving the best for older people but are not necessarily engaged in community and sector leadership beyond the organisation.
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You are at 1.1 Lvl4
Our organisation is involved in working with older people for the best outcomes in wellness and reablement and we are starting to take up leadership opportunities within the sector.
How do we measure up?
- Evidence of engagement with other organisations in the sector i.e.: Allied Health, GEAT (ie Assistive Technology and Home Modifications ) Providers, RAS and ACAT.
- Evidence of research undertaken regarding social connections consumers could make outside of the organisation, within the community.
- Feedback is used to improve the quality of care and services
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
Support Workers guide to AT equipment (keepable.com.au) (Web Link)
Assistive Technology Essentials (Part 1)(keepable.com.au) (Web Link to eBook)
Assistive Technology Essentials (Part 2)(keepable.com.au) (Web Link to eBook)
Department of Health- Wellness and Reablement Resources (Web Link)
3
Level 4 of 5
Our organisation is involved in working with older people for the best outcomes in wellness and reablement and we are starting to take up leadership opportunities within the sector.
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You are at 1.1 Lvl5
Our organisation is involved in working with older people for optimal wellness and reablement outcomes, and with the sector to expand these approaches and share our learning.
How do we measure up?
- Presentations and written publications explaining the wellness and reablement approach and associated benefits, sharing of consumer outcomes in Newsletters, local papers etc.
- Workforce supports the rights of customers in line with the Aged Care Charter.
- Organisation involves customers in developing information-based resources through focus /advisory groups.
- Consumer representative sits on the Clinical Governance Committee.
- Assessment, planning, monitoring, and review are undertaken in collaboration with the consumer.
- Feedback is used to improve the quality of care and services.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
4
Level 5 of 5
Our organisation is involved in working with older people for optimal wellness and reablement outcomes, and with the sector to expand these approaches and share our learning.
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You are at 1.2 Lvl1
We are committed to improving strategies that fulfill our responsibilities to older people.
How do we measure up?
- Evidence of continuous improvement activities based on consumer feedback.
- Customers are engaged in the development, delivery, and evaluation of their care and services.
- Continuous Improvement practices are embedded into BAU – feedback is sought after and welcomed with negative feedback considered as an opportunity for improvement.
- The workforce is recruited, trained, equipped, and supported to deliver the best outcomes.
- Quality and Safety reports which include performance data are developed for review by Board, Executive, and Management Team.
- Supports are designed to maximise independence and keep customers connected to their communities.
- Assessment, planning, and care delivery occur in collaboration with the consumer.
- Timely and appropriate referrals are made
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
0
Level 1 of 5
We are committed to improving strategies that fulfill our responsibilities to older people.
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You are at 1.2 Lvl2
We are raising awareness of the need to put the needs and goals of older people at the centre of our work and have begun to identify examples of the positive impact this has made.
How do we measure up?
- Positive consumer outcome stories are shared.
- Sharing of positive consumer outcomes occurs during team meetings.
- Opportunities for additional improvements to further optimise the health and wellbeing of consumers are explored.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
1
Level 2 of 5
We are raising awareness of the need to put the needs and goals of older people at the centre of our work and have begun to identify examples of the positive impact this has made.
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You are at 1.2 Lvl3
We use information on the results of wellness and reablement approaches and are recording and reporting examples of our successes in these areas to share beyond the organisation.
How do we measure up?
- Publication of client outcome stories in Organisation newsletter, local newspaper and website.
- Examples cited in W&R annual report
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
2
Level 3 of 5
We use information on the results of wellness and reablement approaches and are recording and reporting examples of our successes in these areas to share beyond the organisation.
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You are at 1.2 Lvl4
We use our current service offerings, our ongoing learning and evidence, and positive actions within the organisation to advocate for wider adoption of wellness and reablement approaches.
How do we measure up?
- Marketing material and positive consumer outcome stories are shared within the sector.
- Outcomes achieved as identified by the consumer/family members are deidentified and shared with the broader organisation including the Board.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
3
Level 4 of 5
We use our current service offerings, our ongoing learning and evidence and positive actions within the organisation to advocate for wider adoption of wellness and reablement approaches.
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You are at 1.2 Lvl5
We use success stories and information from our ongoing learning in best practice to demonstrate the importance of wellness and reablement to support others in the broader sector to understand the value and adopt these approaches.
How do we measure up?
- Broad distribution of success stories within the community, exhibition of best practice at industry wide conferences etc, presentation to consumer groups. Broad distribution of success stories within the community, exhibition of best practice at industry wide conferences etc, presentation to consumer groups.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
4
Level 5 of 5
We use success stories and information from our ongoing learning in best practice to demonstrate the importance of wellness and reablement to support others in the broader sector to understand the value and adopt these approaches.
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You are at 1.3 Lvl1
We focus on delivering the services we are currently responsible for as best we can, there is little time for reflection.</.h6>
How do we measure up?
- Provide services according to contractual outputs.
- The organisation undertakes initial and ongoing assessment and planning for care and services in partnership with the consumer.
- Individualised person-centred, goal-oriented plans are developed to optimise independence, health, well-being and quality of life.
- Where equipment is required, it is assessed, prescribed and appropriate to the individual’s needs.
- Progress to goal is tracked to ensure consumer expectations and outcomes are achieved.
- Staff are suitably skilled to ensure they recognise and respond to deterioration in customer ability, following which care plans are adjusted accordingly.
- Incidents are investigated with corrective actions monitored, reviewed and evaluated for effectiveness.
- Consumers are encouraged and supported to provide feedback.
- Complaints are reviewed and used to improve the quality of care and services.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
0
Level 1 of 5
We focus on delivering the services we are currently responsible for as best we can, there is little time for reflection.
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You are at 1.3 Lvl2
We reflect on the perspective and experience of older people as a growing part of how we plan our services.
How do we measure up?
- Collection and reporting of consumer feedback, high-level planning incorporates feedback.
- Feedback and complaints are reviewed and used to improve the quality of care and services.
- Data in relation to performance is reported to the governing body.
- Continual Improvement logs are maintained and updated as part of BAU.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
1
Level 2 of 5
We reflect on the perspective and experience of older people as a growing part of how we plan our services.
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You are at 1.3 Lvl3
We use reflection on the experiences of older people as part of what we do: we are not always able to translate this into action.
How do we measure up?
- Collection and reporting of consumer feedback, high-level planning incorporates feedback and operational plans have changed accordingly. Indicating that not all continuous improvement activities have been incorporated into operational plans.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
2
Level 3 of 5
We use reflection on the experiences of older people as part of what we do: we are not always able to translate this into action.
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You are at 1.3 Lvl4
The experience and perspective of older people forms the basis of our organisational plans, but we are not yet able to consistently translate this to action.
How do we measure up?
- Consumer participation in User Acceptance Testing (UAT) new initiatives
- Consumer participation in Clinical Governance Committee
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
3
Level 4 of 5
The experience and perspective of older people forms the basis of our organisational plans, but we are not yet able to consistently translate this to action.
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You are at 1.3 Lvl5
The experience and perspective of older people translate into both principles for change and concrete steps to action, ongoing reflection and review.
How do we measure up?
- Organisation has agendas, minutes and actioned outcomes of a Consumer group.
- Consumer feedback from committees, surveys, complaints and suggestion box are adopted within operation plans and reviewed and changed as necessary.
- The organisation’s values and signature behaviours communicate the organisation’s beliefs and define the way we work together every day with each other and how we provide support to consumers.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
4
Level 5 of 5
The experience and perspective of older people translate into both principles for change and concrete steps to action, ongoing reflection and review.
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You are at 1.4 Lvl1
We deliver the services we are responsible for and required to do for compliance.
How do we measure up?
- Evidence that organisation meets contractual and reporting requirements.
- Policies, procedures and associated documents are developed to meet legislative requirements and guide practice;
- Outcomes of internal/external reviews;
- Consumers can describe ways the organisation has learnt from complaints and as a consequence made improvements to service.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
0
Level 1 of 5
We deliver the services we are responsible for and required to do for compliance.
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You are at 1.4 Lvl2
We are committed to ensuring the satisfaction of older people and work together to try and make this possible.
How do we measure up?
- Evidence of consumer feedback surveys conducted, and continuous improvement activities implemented as an outcome
- The organisation ensures all consumers are aware of their right to provide feedback or make a complaint – information available on website, feedback forms distributed as part of the on-boarding process and at the time of review;
- Information available in a range of formats and different languages;
- Advocacy information provided;
- Translating and Interpreting services available for customers where English is not their first language.
- Open disclosure processes in place.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
1
Level 2 of 5
We are committed to ensuring the satisfaction of older people and work together to try and make this possible.
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You are at 1.4 Lvl3
We are committed to ensuring the satisfaction of older people and work together to try and make this possible.
How do we measure up?
- Wellness and Reablement approaches are reflected in policy and procedures, support planning, marketing material.
- Strength based language is used in all communication
- Assessment, care planning and review focusses on optimising health and well-being in accordance with the consumers needs, goals and preferences;
- Outcomes against identified goals are tracked. Care plans are adjusted to meet consumers changing needs.
- Referrals for equipment and/or additional services are recommended and made.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
2
Level 3 of 5
We are committed to ensuring the satisfaction of older people and work together to try and make this possible.
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You are at 1.4 Lvl4
We are committed to supporting older people with their goals and needs and all work together to make this a core part of our approach. New approaches to supporting people are actively encouraged and positively recognised across the organisation.
How do we measure up?
- Evidence of changes to support services as an outcome of consumer input, evidence of discussion of support approaches in team meetings, evidence of staff feedback in relation to Wellness and Reablement approach and changes made to service delivery.
- New initiatives are identified and pursued
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
3
Level 4 of 5
We are committed to supporting older people with their goals and needs and all work together to make this a core part of our approach. New approaches to supporting people are actively encouraged and positively recognised across the organisation.
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You are at 1.4 Lvl5
From induction to service delivery and evaluation, our workforce has a clear understanding of their purpose to improve the lives of older people and overcome barriers to their needs and aspirations through community connection and development. Innovative service delivery is encouraged and supported by the leadership within the organisation at all levels.
How do we measure up?
- Evidence in induction documentation and training records of Wellness and Reablement approach language and education.
- Meeting agendas, examples of changes made to service delivery to achieve client goals. Staff feedback indicates understanding of Wellness Reablement approach in practice and evidence of involvement in changes to service delivery.
- Organisation is committed to recruiting the right people, with the rights skills to achieve the right outcomes;
- Position descriptions align to the organisation’s values and provide clear understanding of accountabilities/responsibilities.
- A clear understanding of community need is used to inform both operational and strategic plans.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
4
Level 5 of 5
From induction to service delivery and evaluation, our workforce has a clear understanding of their purpose to improve the lives of older people and overcome barriers to their needs and aspirations through community connection and development. Innovative service delivery is encouraged and supported by the leadership within the organisation at all levels.
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You are at 1.5 Lvl1
Our workforce performs their roles – authority comes from the position of the organisation.
How do we measure up?
- The workforce is recruited, trained, equipped and supported to deliver the necessary outcomes for consumers.
- Guidance, support, and mentorship are provided by supervisors and peer to peer.
- Delegations of authority are in place.
- Staff are encouraged to identify opportunities for improvement and log the same via the organisation’s feedback management systems. Improvements are assessed and where implemented, communicated, monitored and evaluated for effectiveness.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
0
Level 1 of 5
Our workforce performs their roles – authority comes from the position of the organisation.
-
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You are at 1.5 Lvl2
Our workforce is learning that they can speak up about what they know of the needs and aspirations of older people and that they will be listened to.
How do we measure up?
- Evidence of communication from staff to supervisor regarding client changes and support is changed accordingly.
- Organisation recruits the workforce for their diverse experiences, background, skills, and qualities.
- Open disclosure processes in place.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
1
Level 2 of 5
Our workforce is learning that they can speak up about what they know of the needs and aspirations of older people and that they will be listened to.
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You are at 1.5 Lvl3
Our workforce take a broad understanding of their role and are encouraged to share their knowledge and learning about the needs and goals of older people.
How do we measure up?
- Evidence of Wellness and Reablement in Team meeting agenda and minutes that encourages sharing of ideas and team problem solving.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
2
Level 3 of 5
Our workforce take a broad understanding of their role and are encouraged to share their knowledge and learning about the needs and goals of older people.
-
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You are at 1.5 Lvl4
Our workforce is encouraged to show leadership and build relationships to ensure older people have autonomy over their lives and the services they receive.
How do we measure up?
- Evidence of W&R ‘champions” within the team and resources given to conduct this role to its full extent.
- Staff have had training and mentoring in developing support plans which support clients to achieve their goals.
- The workforce work in partnership with each consumer to understand what is important to them.
- Goals are monitored to ensure the desired outcomes are achieved.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
3
Level 4 of 5
ur workforce is encouraged to show leadership and build relationships to ensure older people have autonomy over their lives and the services they receive.
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You are at 1.5 Lvl5
Our workforce feels confident to speak and act to support the individual or groups of older people and they have autonomy over the services they receive.
How do we measure up?
- Evidence that consumer has choice and control over the support service they receive and when necessary support staff will advocate for them.
- Data collected shows a decrease in support hours provided where there has been an increase in consumers’ capacity and ability as an outcome of wellness and reablement strategies.
- Consumers who need support to make decisions are provided with information on how to access the support they need.
- Evidence that risks are considered through a person-centred approach and reflects what is important to the client. Staff can give examples of how they support a client to make choices.
- Evidence of how the organisation supports the client’s choices e.g.: social support group activities align with client interests.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
4
Level 5 of 5
Our workforce feels confident to speak and act to support the individual or groups of older people and they have autonomy over the services they receive.
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You are at 1.6 Lvl1
Our workforce performs their roles according to the policies of the organisation.
How do we measure up?
- Evidence of staff’s awareness of policies and procedures, evidence of adherence through internal/external review.
- Staff are actively encouraged to be part of the development and review of processes.
- Regulatory compliance systems and processes ensure the organisation is complying with legislative and regulatory requirements, professional standards, and guidelines.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
0
Level 1 of 5
Our workforce perform their roles according to the policies of the organisation.
-
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You are at 1.6 Lvl2
Our services use supportive language to help older people build their confidence and abilities.
How do we measure up?
- Policy and procedures and all written publications use strength-based language.
- Consumer representatives are involved in the development and review of processes which guide practice.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
1
Level 2 of 5
Our services use supportive language to help older people build their confidence and abilities.
-
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You are at 1.6 Lvl3
We use positive language that encourages a wellness attitude among older people.
How do we measure up?
- Website, advertising brochures, and all other written material is strength-based.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
2
Level 3 of 5
We use positive language that encourages a wellness attitude among older people.
-
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You are at 1.6 Lvl4
We use positive language that supports additional possibilities for greater wellness.
How do we measure up?
- Strength based language is used in written and verbal interaction with clients, families and the wider community.
- Evidence of Wellness and Reablement materials have been developed e.g.: fact sheets, brochures, how we work with you, how to achieve goals for consumer, families and staff.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
3
Level 4 of 5
We use positive language that supports additional possibilities for greater wellness.
-
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You are at 1.6 Lvl5
The language within our organisation focuses on empowering older people by building their confidence. The way we communicate encourages a positive attitude towards wellness and reablement and the people we support.
How do we measure up?
- All verbal and written communication including, consumer progress notes, executive reports, Policies and Procedures, planning documents, mission statement, vision, values, etc. reflect strength-based language.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
4
Level 5 of 5
The language within our organisation focuses on empowering older people by building their confidence. The way we communicate encourages a positive attitude towards wellness and reablement and the people we support.
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You are at 2.1 Lvl1
We deliver services to meet the care needs of older people and help them to do what they cannot do for themselves so they can continue to live at home.
How do we measure up?
- Services provided with the focus on ‘doing for’ consumers not ‘doing with’ consumers.
- Support plans identify tasks required by support workers only.
- Service data indicates that clients continue to receive services and may increase in the amount and/or types of services without any identified change in need.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
0
Level 1 of 5
We deliver services to meet the care needs of older people and help them to do what they cannot do for themselves so they can continue to live at home.
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You are at 2.1 Lvl2
We deliver services that meet the care needs of older people and aim to help them achieve their goals for independence, quality of life and social connections.
How do we measure up?
- Wellness approach is embedded into service delivery.
- Support plans indicate what tasks the client and support staff will complete.
- Service data indicates that some clients receive short-term support.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
1
Level 2 of 5
We deliver services that meet the care needs of older people and aim to help them achieve their goals for independence, quality of life and social connections.
-
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You are at 2.1 Lvl3
We consistently deliver services in a systematic way to meet the care needs of older people and support them to achieve their goals.
How do we measure up?
- Annual auditing of support plans and outcomes.
- Service data identifies short-term support.
- Service data tracks client journey and outcomes.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
2
Level 3 of 5
We consistently deliver services in a systematic way to meet the care needs of older people and support them to achieve their goals.
-
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You are at 2.1 Lvl4
We consistently work with the older people we support to meet their care needs and help them achieve their hopes and aspirations. We actively seek to address any barriers to each individual’s independence, quality of life, and social connections.
How do we measure up?
- Emphasis on support planning and monitoring of client’s changing needs.
- Evidence of problem-solving with clients, family, and staff to overcome barriers.
- Tracking and understanding of client journeys from referral to exit and/or ongoing support.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
3
Level 4 of 5
We consistently work with the older people we support to meet their care needs and help them achieve their hopes and aspirations. We actively seek to address any barriers to each individual's independence, quality of life and social connections.
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You are at 2.1 Lvl5
We support older people involved in our service to achieve their hopes and aspirations, regain independence and improve quality of life. We also focus on supporting them to maintain current connections and explore new ones within the community including family, friends and informal supports.
How do we measure up?
- Data tracking number of client’s receiving short term support and exiting organisation.
- Evidence of tracking and reporting on client outcomes.
- Review and updating of individual social connections.
- Group social support model is based on individual needs.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
4
Level 5 of 5
We support older people involved in our service to achieve their hopes and aspirations, re-gain independence and improve quality of life. We also focus on supporting them to maintain current connections and explore new ones within the community including family, friends and informal supports.
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You are at 2.2 Lvl1
Older people involved in our services are given opportunity to provide feedback on the quality of services they receive. We make time to collect feedback and identify changing needs.
How do we measure up?
- A consumer feedback policy and process is in place.
- Consumers are encouraged and supported to provide feedback and make complaints.
- Feedback and complaints are reviewed and improvements are identified.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
0
Level 1 of 5
Older people involved in our services are given the opportunity to provide feedback on the quality of services they receive. We make time to collect feedback and identify changing needs.
-
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You are at 2.2 Lvl2
Older people involved in our services are given opportunity to provide feedback on the quality of services they receive. We make time to collect feedback and identify changing needs.
How do we measure up?
- A consumer feedback policy and process is in place.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
1
Level 2 of 5
We deliver services that meet the care needs of older people and aim to help them achieve their goals for independence, quality of life and social connections.
-
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You are at 2.2 Lvl3
We make time to listen to older people, understand what’s going on for them and capture feedback to improve our services and respond to changing needs.
How do we measure up?
- Consumers are made aware of and have access to advocates, and language services for raising and resolving complaints.
- Feedback and complaints are reviewed and used to improve the quality of care and services.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
2
Level 3 of 5
We make time to listen to older people, understand what’s going on for them and capture feedback to improve our services and respond to changing needs.
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You are at 2.2 Lvl4
People we deliver services to are active participants in the ongoing design of the care and support they receive. Staff regularly talk with people they support to deepen their understanding of what matters to each individual and how to support and help them find the motivation to achieve their goals and aspirations.
How do we measure up?
- Policies and documentation indicate that regular support plan reviews are planned and coordinated.
- Reviews are scheduled depending on the changing need of the client.
- Support planning policy and procedures are in place which enables clients and carers to be involved in the process.
- Evidence support plan information is aligned with My Aged Care NSAF report.
- Consumers are recruited to be part of user acceptance and testing processes (new initiatives).
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
3
Level 4 of 5
People we deliver services to are active participants in the ongoing design of the care and support they receive. Staff regularly talk with people they support to deepen their understanding of what matters to each individual and how to support and help them find motivation to achieve their goal and aspirations.
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You are at 2.2 Lvl5
People we support are influential participants in co-designing and directing all aspects of care and support. We build their ability and confidence in decision making as part of how we work. We engage the individual and other important people in their life to strengthen their ability to achieve their needs, goals, and aspirations and adapt our approach based on feedback.
How do we measure up?
- Evidence of involvement from clients, carers, and other qualified personnel are involved in planning when required.
- Client documentation identifies changes made to the support they are receiving based on changing needs.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
4
Level 5 of 5
People we support are influential participants in co-designing and directing all aspects of care and support. We build their ability and confidence in decision making as part of how we work. We engage the individual and other important people in their life to strengthen their ability to achieve their needs, goals and aspirations and adapt our approach based on feedback.
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You are at 2.3 Lvl1
We understand that the person’s life experiences, as well as the current situation at home, can impact how they engage with services.
How do we measure up?
- A client’s holistic history and the current situation is completed to understand the individual’s strengths/weaknesses, and goals/aspirations.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
0
Level 1 of 5
We understand that the person's life experiences, as well as the current situation at home, can impact how they engage with services.
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You are at 2.3 Lvl2
We recognise the history of each individual and understand this can help to enhance the quality of care we provide. We try to look for potential barriers to effective care.
How do we measure up?
- Where necessary regular risk assessments are conducted with clients when developing support plan.
- Diversity Guidelines to guide practice in place.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
1
Level 2 of 5
We recognise the history of each individual and understand this can help to enhance the quality of care we provide. We try to look for potential barriers to effective care.
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You are at 2.3 Lvl3
We know that the life experience and history of an older person can help us to understand their previous strengths and skills in order to build new ones.
How do we measure up?
- A client’s holistic history and the current situation is completed to understand the individual’s strengths/weaknesses, goals/aspirations.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
2
Level 3 of 5
We know that the life experience and history of an older person can help us to understand their previous strengths and skills in order to build new ones.
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You are at 2.3 Lvl4
We understand a person’s life story and use it as a way to identify previous competencies in order to build new ones. Our conversations explore possible barriers and enablers of effective support.
How do we measure up?
- Support plan or other documentation identifies the social history, past interests, and abilities. There is evidence these are taken into consideration when planning support for the client.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
3
Level 4 of 5
We understand a person's life story and use it as a way to identify previous competencies in order to build new ones. Our conversations explore possible barriers and enablers of effective support.
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You are at 2.3 Lvl5
We value the life stories and experiences of the people we support, using this as insight to help build confidence and skills. We look at each individual within the context of their life and identify and address potential barriers that may impact positive outcomes.
How do we measure up?
- Client feedback and documentation suggest that the staff have taken an interest in their past experiences/skills and the support and services they receive have continued to build on these e.g.: client who was an avid fisherman wanted to regain mobility and ability to fish again.
- Where appropriate, the client’s life experiences and skills are shared with others through opportunities to mentor, educate or coach others. E.g.: past teacher may have been given the opportunity to mentor a student.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
Guide to writing support plans (keepable.com.au) (Web Link)
Personal Perspective – Getting back to before (keepable.com.au) (Web Link)
4
Level 5 of 5
We value the life stories and experiences of the people we support, using this as insight to help build confidence and skills. We look at each individual within the context of their life and identify and address potential barriers that may impact on positive outcomes.
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You are at 2.4 Lvl1
We arrange our services based on past assessments focusing on what the older person is unable to do. Most of our services for older people are ongoing and the type of service does not change.
How do we measure up?
- Services are provided based on past needs of the client.
- Client services are provided on an ongoing basis.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
0
Level 1 of 5
We arrange our services based on past assessments focusing on what the older person is unable to do. Most of our services for older people are ongoing and the type of service does not change.
-
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You are at 2.4 Lvl2
We consider past assessments and the changing needs of the older people we support. Although we assume that service provision will be ongoing we also look for ways to reduce reliance.
How do we measure up?
- It is rare that we cease a client’s service based on whether they need to the service or not.
- When a clients need changes we provide additional services, these are usually ongoing.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
1
Level 2 of 5
We consider past assessments and the changing needs of the older people we support. Although we assume that service provision will be ongoing we also look for ways to reduce reliance.
-
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You are at 2.4 Lvl3
We conduct practical service level assessments to build on the existing assessment information about individuals. We support older people to bounce back while looking for ways to decrease or remove reliance on services.
How do we measure up?
- A Our assessment information is aligned with My Aged Care assessment.
- How the client will work with the support worker is agreed and identified in the support plan.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
2
Level 3 of 5
We conduct practical service level assessments to build on the existing assessment information about individuals. We support older people to bounce back while looking for ways to decrease or remove reliance on services.
-
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You are at 2.4 Lvl4
We conduct practical service level assessments to build on the existing assessment information about individuals. We support older people to bounce back while looking for ways to decrease or remove reliance on services.
How do we measure up?
- Care Plans indicate regular reviews are planned and coordinated.
- Evidence of progress to goal achieved.
- Documented feedback from support staff that has resulted in changes to support plans and services.
- We regularly check if re-assessment is needed in order to respond to the needs of older people and to support wellness. We design support services that aid recovery and build resilience.
- Policy and processes relating to monitoring and feedback of client support are in place
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
3
Level 4 of 5
We conduct practical service level assessments to build on the existing assessment information about individuals. We support older people to bounce back while looking for ways to decrease or remove reliance on services.
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You are at 2.4 Lvl5
We conduct ongoing informal assessments and measure outcomes around wellness. We design our support services to build capacity and skills and reduce reliance through a staged path to resilience. This is underpinned by episodic support as required.
How do we measure up?
- Business model is focused on supporting more people for a shorter time.
- Evidence that board members, leadership group, and direct care staff understand the business model and work together to support the achievement of greater independence and wellbeing of the people we support.
- Internal audits conducted of support plans and other assessment documentation; continuous improvement activities implemented if required.
- Outcome measurement tool is used and documented for clients.
- Evidence of episodic support and exiting of clients.
- Evidence of client publications that provides information about episodic support, clients working towards their goals, etc.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
4
Level 5 of 5
We conduct ongoing informal assessments and measure outcomes around wellness. We design our support services to build capacity and skills and reduce reliance through a staged path to resilience. This is underpinned by episodic support as required.
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You are at 2.5 Lvl1
We deliver support services subject to availability and react to the health and wellbeing needs of older people.
How do we measure up?
- Services are delivered as per the contractual requirements.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
0
Level 1 of 5
We deliver support services subject to availability and react to the health and wellbeing needs of older people.
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You are at 2.5 Lvl2
We understand the needs of older people both now and in the future and we plan for both. We are aware of developments in wellness and reablement and explore ways to include them where we can.
How do we measure up?
- Active involvement in the aged care networks.
- The organisation is aware of community demographics and changes occurring.
- The organisation seeks out wellness and reablement knowledge and resources to support implementation.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
1
Level 2 of 5
We understand the needs of older people both now and in the future and we plan for both. We are aware of developments in wellness and reablement and explore ways to include them where we can.
-
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You are at 2.5 Lvl3
We understand the needs and goals of older people now and in the future and work towards practical responses for both. We are working towards using wellness and reablement approaches to enhance this.
How do we measure up?
- Active involvement in the aged care networks
- The organisation is aware of community demographics and changes occurring
- The organisation seeks out wellness and reablement knowledge and resources for implementation.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
2
Level 3 of 5
We understand the needs and goals of older people now and in the future and work towards practical responses for both. We are working towards using wellness and reablement approaches to enhance this.
-
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You are at 2.5 Lvl4
We take into account the mental, physical and social health of each older person, along with their culture, history and previous experiences when exploring their needs and aspirations. We engage people individually in an ongoing conversation to put strategies in place that support wellness and reablement.
How do we measure up?
- Documentation indicates that a holistic perspective has been taken when collecting information from clients.
- Regular reviews are scheduled with clients to capture changing needs and recommendations.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
3
Level 4 of 5
We take into account the mental, physical and social health of each older person, along with their culture, history and previous experiences when exploring their needs and aspirations. We engage people individually in an ongoing conversation to put strategies in place that support wellness and reablement.
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You are at 2.5 Lvl5
We understand the person as a whole including their culture, history, and the things that matter to them to help us support the development of their goals and aspirations. We are constantly looking for new ways to support practical wellness and reablement approaches based on our learnings.
How do we measure up?
- Documentation indicates that a holistic perspective has been taken when collecting information from clients.
- Support plans and feedback from clients indicate implementation of reablement strategies in collaboration with the client and aligned with their culture and background.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
4
Level 5 of 5
We understand the person as a whole including their culture, history, and the things that matter to them to help us support the development of their goals and aspirations. We are constantly looking for new ways to support practical wellness and reablement approaches based on our learnings.
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You are at 2.6 Lvl1
Our services are provided according to needs identified by assessment.
How do we measure up?
- We commence services based only on My Aged Care assessment information.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
0
Level 1 of 5
Our services are provided according to needs identified by assessment.
-
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You are at 2.6 Lvl2
Our services focus on the identified needs of the older person with support services or care packages and we support further support options when needs change or new ones emerge.
How do we measure up?
- Timely and appropriate referrals to specialist organisations and providers of other care and services are made when needs change.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
1
Level 2 of 5
Our services focus on the identified needs of the older person with support services or care packages and we support further support options when needs change or new ones emerge.
-
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You are at 2.6 Lvl3
Our services focus on needs that have been identified and recognise the relationship they have with the physical, social, mental, emotional and cultural needs of individual people we support.
How do we measure up?
- Support needs are provided from a holistic perspective ensuring.
- We have strong relationships with external organisations which assist us to meet the holistic needs of our clients.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
2
Level 3 of 5
Our services focus on needs that have been identified and recognise the relationship they have with the physical, social, mental, emotional and cultural needs of individual people we support.
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You are at 2.6 Lvl4
Our services provide support and care that involves regular communication with each older person focusing on their physical, emotional and cultural needs within their social environment.
How do we measure up?
- System in place to track and conduct regular reviews with clients, ensuring their support is meeting physical, emotional and cultural needs.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
3
Level 4 of 5
Our services provide support and care that involves regular communication with each older person focusing on their physical, emotional and cultural needs within their social environment.
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You are at 2.6 Lvl5
Our services see the person as a whole and consider things that matter to them around their social, physical mental and emotional needs along with their culture all within the setting of their community. This includes understanding and addressing barriers to success.
How do we measure up?
- Evidence that problem solving has taken place to support clients to overcome barriers to continue or commence activities within their community.
- Partnerships are fostered with peak groups to ensure diverse culture/needs are understood and responded to in an appropriate manner.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
4
Level 5 of 5
Our services see the person as a whole and consider things that matter to them around their social, physical mental and emotional needs along with their culture all within the setting of their community. This includes understanding and addressing barriers to success.
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You are at 3.1 Lvl1
Our services have pre-defined boundaries of what is reasonable and to whom services can be delivered. We have limited community partnerships and connections.
How do we measure up?
- Services are delivered as per the contractual requirements.
- Staff training relating to cultural safety is not mandatory
- Support planning does not consider cultural customs, beliefs needs and practices.
- Currently reviewing strategic policies and documents to incorporate inclusivity into practice across whole of organisation.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
0
Level 1 of 5
Our services have pre-defined boundaries of what is reasonable and to whom services can be delivered. We have limited community partnerships and connections.
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You are at 3.1 Lvl2
Our services have pre-defined parameters but are delivered in a way sensitive to the needs of socio-culturally diverse and ‘hard to reach’ groups. We develop community partnerships and connections for older people with particular needs.
How do we measure up?
- Currently reviewing strategic policies and documents to incorporate inclusivity into practice across whole of organisation.
- Client documentation identifies cultural diversity and the individuals’ expectations of cultural safety.
- Organisation has commenced engaging with culturally diverse organisations to assist with the education and understanding of diverse needs of clients.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
1
Level 2 of 5
Our services have pre-defined parameters but are delivered in a way sensitive to the needs of socio-culturally diverse and ‘hard to reach’ groups. We develop community partnerships and connections for older people with particular needs.
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You are at 3.1 Lvl3
Our services are open-minded about possibilities and experiment with challenging the ‘norm’ for socio-culturally diverse needs and ‘hard to reach’ groups. We have strong community partnerships and connections for people with particular needs.
How do we measure up?
- Adopted culturally safe practices are communicated to clients, families, staff and the community
- All strategic documents and policy contain an inclusive consumer approach
- Evidence of close community partnerships with organisations for people with diverse needs.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
2
Level 3 of 5
Our services are open-minded about possibilities and experiment with challenging the ‘norm’ for socio-culturally diverse needs and ‘hard to reach’ groups. We have strong community partnerships and connections for people with particular needs.
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You are at 3.1 Lvl4
Our services have been developed in collaboration with social networks and community partnerships. We pay attention to how we provide information and the way in which we engage with people. We seek feedback from different groups about the barriers to engagement with our services and the aged care system in general.
How do we measure up?
- Services and programmes indicating cultural diversity of participants has been considered.
- Staff have completed Cultural Awareness Training and are provided regular professional development in these areas.
- Support plans indicate cultural diversity has been considered.
- Marketing material states organisation is an inclusive and supports diversity, language used meets the needs of the audience.
- Feedback is welcomed, and encouraged from all key stakeholders (customers, families, carers, other service providers) and acted upon.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
3
Level 4 of 5
Our services have been developed in collaboration with social networks and community partnerships. We pay attention to how we provide information and the way in which we engage with people. We seek feedback from different groups about the barriers to engagement with our services and the aged care system in general.
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You are at 3.1 Lvl5
Our services are embedded in communities, social networks and have strong community partnerships. Our teams recognise the socio-cultural diversity and needs, and through relationships of trust achieve inclusive outcomes.
How do we measure up?
- Consumer surveys identify a request for opinion on how the organisation can improve the cultural safety and care of services and that these opinions have been considered.
- Evidence of close community connections with culturally diverse organisations which reflect the need of the organisation’s consumer group.
- Diversity action plans or similar documents, show that the workforce has put strategies in place for inclusive care and records show these are followed.
- Policy and procedures to support clients and staff when discriminatory behaviour has been experienced.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
4
Level 5 of 5
Our services are embedded in communities, social networks and have strong community partnerships. Our teams recognise the socio-cultural diversity and needs, and through relationships of trust achieve inclusive outcomes.
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You are at 4.1 Lvl1
We provide opportunities for our workforce to continue their development and they are expected to meet relevant requirements for compliance purposes.
How do we measure up?
- Regular ongoing professional development is available to staff.
- Meet workforce regulatory compliance
- Workforce policy – code of conduct
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
0
Level 1 of 5
We provide opportunities for our workforce to continue their development and they are expected to meet relevant requirements for compliance purposes.
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You are at 4.1 Lvl2
Our workforce is provided with opportunities for further development and learning. This includes opportunities to learn about assessment and service delivery with a focus on wellness and reablement and the chance to undergo further training when feasible. Staff meet relevant requirements and are encouraged to further their own practice.
How do we measure up?
- Workforce has access to wellness and reablement training.
- Opportunities to share and communicate an understanding between assessments agencies and service provider roles are provided.
- Relevant information regarding access to further training is provided to staff.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
1
Level 2 of 5
Our workforce is provided with opportunities for further development and learning. This includes opportunities to learn about assessment and service delivery with a focus on wellness and reablement and the chance to undergo further training when feasible. Staff meet relevant requirements and are encouraged to further their own practice.
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You are at 4.1 Lvl3
Our workforce is mainly open-minded to new learning experiences, and we seek to embrace wellness and reablement approaches by providing learning opportunities through formal training, coaching, and on-the-job experiences.
How do we measure up?
- Workforce has access to wellness and reablement training and this is updated regularly
- Wellness and reablement coaches are identified to support and mentor staff while on the job
- Wellness and reablement scenarios are discussed regularly at team meetings
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
2
Level 3 of 5
Our workforce is mainly open-minded to new learning experiences, and we seek to embrace wellness and reablement approaches by providing learning opportunities through formal training, coaching, and on-the-job experiences.
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You are at 4.1 Lvl4
We are committed to mindfully listening to and learning from older people we support. Our entire workforce engages in continuous learning to embed best and next practice within wellness and reablement.
How do we measure up?
- We continually seek to provide additional wellness and reablement resources to enhance the understanding of staff
- We acknowledge wellness and reablement champions within our staff
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
3
Level 4 of 5
We are committed to mindfully listening to and learning from older people we support. Our entire workforce engages in continuous learning to embed best and next practice within wellness and reablement.
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You are at 4.1 Lvl5
We consistently reflect on our own practices and implement learnings. We use a mixture of peer support, coaching and mentoring, learning from people we support. We share experience, successes, and new service ideas.
How do we measure up?
- We acknowledge wellness and reablement champions within our staff
- We share good client outcomes across the organisation and acknowledge the staff involved
- We have collaborated with organisations who provide best practice in wellness and reablement
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
4
Level 5 of 5
We consistently reflect on our own practices and implement learnings. We use a mixture of peer support, coaching and mentoring, learning from people we support. We share experience, successes, and new service ideas.
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You are at 4.2 Lvl1
We recruit our workforce based on the standards expected in the sector.
How do we measure up?
- We use generic industry-standard job descriptions to recruit our staff.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
0
Level 1 of 5
We recruit our workforce based on the standards expected in the sector.
-
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You are at 4.2 Lvl2
We recruit people who meet the standards of our sector and have a clear personal commitment to caring for older Australians.
How do we measure up?
- Our job descriptions and selection criteria identify the need to work with enabling behaviours.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
1
Level 2 of 5
We recruit people who meet the standards of our sector and have a clear personal commitment to caring for older Australians.
-
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You are at 4.2 Lvl3
We recruit people who care about individual needs and holistic approaches to care.
How do we measure up?
- Pre employment and interview processes and documentation ascertain attitudes of potential staff to align with wellness and reablement principles
- Staff Induction schedule includes the foundation information on wellness and reablement.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
2
Level 3 of 5
We recruit people who care about individual needs and holistic approaches to care.
-
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You are at 4.2 Lvl4
We recruit people who have knowledge of wellness and reablement and positive attitudes towards both.
How do we measure up?
- Opportunities through recruitment process are provided to potential staff to showcase their understanding and results they have achieved when working with clients to achieve goals.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
3
Level 4 of 5
We recruit people who have knowledge of wellness and reablement and positive attitudes towards both.
-
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You are at 4.2 Lvl5
We actively look to recruit people whose attitude towards wellness and reablement will complement the culture of our organisation and offer leadership to the sector.
How do we measure up?
- Pre employment processes include questionnaires and interview questions relating to the knowledge and application of wellness and reablement in the workplace.
- Through recruitment processes industry affiliations are sought with organisations who are leaders in good practice wellness and reablement leadership activities.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
4
Level 5 of 5
We actively look to recruit people whose attitude towards wellness and reablement will complement the culture of our organisation and offer leadership to the sector.
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You are at 4.3 Lvl1
Our current systems, policies and processes are a barrier to delivery of wellness and reablement approaches.
How do we measure up?
- Our Board or management committee have limited knowledge of wellness and reablement and the systems and processes required to embed into service delivery.
- There are no systems to monitor our performance.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
0
Level 1 of 5
Our current systems, policies, and processes are a barrier to the delivery of wellness and reablement approaches.
-
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You are at 4.3 Lvl2
We are making changes to our systems, policies and processes to better support the delivery of wellness and reablement approaches.
How do we measure up?
- We have commenced reviewing policy and processes to align with wellness and reablement approaches.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
1
Level 2 of 5
We are making changes to our systems, policies and processes to better support the delivery of wellness and reablement approaches.
-
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You are at 4.3 Lvl3
Our key systems, policies and processes support the delivery of wellness and reablement approach, but we still need to make some changes.
How do we measure up?
- All our policy and processes support wellness and reablement but our data shows clients remain receiving services on an ongoing basis, even if not required.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
2
Level 3 of 5
Our key systems, policies and processes support the delivery of wellness and reablement approach, but we still need to make some changes.
-
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You are at 4.3 Lvl4
All of our systems, policies and processes enable us to deliver wellness and reablement approaches. We look to continuously improve and adapt as we learn about barriers identified by the older people we support.
How do we measure up?
- Our business and care model align with the W& R approach. Client data suggests short term and or episodic support is provided to clients.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
3
Level 4 of 5
All of our systems, policies and processes enable us to deliver wellness and reablement approaches. We look to continuously improve and adapt as we learn about barriers identified by the older people we support.
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You are at 4.3 Lvl5
All of our systems, policies and processes are flexible and can be adapted to enable the delivery of wellness and reablement that is tailored to the needs of each individual older person we support.
How do we measure up?
- Our business model is focussed on supporting more people for a shorter time.
- Members of our board, leadership group and direct care staff understand the business model and work together to support the achievement of greater independence and wellbeing of the people we support.
- Our business and care model align with the W& R approach.
- Client data suggests short term and or episodic support is provided to clients.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
4
Level 5 of 5
All of our systems, policies and processes are flexible and can be adapted to enable the delivery of wellness and reablement that is tailored to the needs of each individual older person we support.
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You are at 5.1 Lvl1
Our services are based on outputs such as delivery of hours for required services. We report on observations, facts and achievements in relation to this.
How do we measure up?
- Contractual requirements are met regarding reports provided to the funder.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
0
Level 1 of 5
Our services are based on outputs such as delivery of hours for required services. We report on observations, facts and achievements in relation to this.
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You are at 5.1 Lvl2
Our services use a combination of outputs and outcomes within the current output limitations and report on a mixture of observations facts and achievements in relation to both.
How do we measure up?
- We have commenced collecting client outcomes
- Our service data is limited in showing short-term support is being provided
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
1
Level 2 of 5
Our services use a combination of outputs and outcomes within the current output limitations and report on a mixture of observations facts and achievements in relation to both.
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You are at 5.1 Lvl3
Our services combine outcomes and outputs – effective delivery of the best possible services within current output limitations.
How do we measure up?
- We have implemented a client outcome tool
- Our client record system tracks client outcomes
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
2
Level 3 of 5
Our services combine outcomes and outputs – effective delivery of best possible services within current output limitations.
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You are at 5.1 Lvl4
Our services combine both outputs and outcomes such as involving clients in the design of services that consider a range of strategies.
How do we measure up?
- Evidence that clients have had an input into the design of services based on their interests and needs e.g.: social club program.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
Getting serious about goal setting (keepable.com.au) (Web Link)
Rethinking group social support (keepable.com.au) (Web Link)
Wellness and reablement report preparation (keepable.com.au) (Web Link)
3
Level 4 of 5
Our services combine both outputs and outcomes such as involving clients in the design of services that consider a range of strategies.
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You are at 5.1 Lvl5
Our services are focused on outcomes such as the participation of older people in active decision-making to enhance and sustain independence and quality of life. We collect qualitative data and stories to share positive examples of lives that have been improved with our support. We integrate this with internal and external information to share evidence of best practice around wellness and reablement outcomes for the people we provide services to.
How do we measure up?
- Individual client outcomes are measured and recorded, and positive examples are shared through website, newsletters and local newspaper articles.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
Getting serious about goal setting (keepable.com.au) (Web Link)
Rethinking group social support (keepable.com.au) (Web Link)
Wellness and reablement report preparation (keepable.com.au) (Web Link)
4
Level 5 of 5
Our services are focused on outcomes such as the participation of older people in active decision-making to enhance and sustain independence and quality of life. We collect qualitative data and stories to share positive examples of lives that have been improved with our support. We integrate this with internal and external information to share evidence of best practice around wellness and reablement outcomes for the people we provide services to.
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You are at 5.2 Lvl1
We do not collect information about wellness and reablement in core service delivery.
How do we measure up?
- Contractual requirements are met regarding reports provided to the funder.
- We find it difficult.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
0
Level 1 of 5
We do not collect information about wellness and reablement in core service delivery.
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You are at 5.2 Lvl2
We collect anecdotal information on wellness and reablement in core service delivery but need to put a system in place to get better at this.
How do we measure up?
- Contractual requirements are met regarding reports provided to the funder
- We seek scenarios from staff when completing our Wellness and Reablement annual report
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
1
Level 2 of 5
We collect anecdotal information on wellness and reablement in core service delivery but need to put a system in place to get better at this.
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You are at 5.2 Lvl3
We collect and look at some information about wellness and reablement in core service delivery and use this information to develop and improve our services.
How do we measure up?
- We have sought information from other organisations about wellness and reablement best practice.
- We have developed an implementation plan to embed wellness and reablement into service delivery.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
2
Level 3 of 5
We collect and look at some information about wellness and reablement in core service delivery and use this information to develop and improve our services.
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You are at 5.2 Lvl4
We focus on collecting specific information to measure achievements for older people in their wellness and reablement. We are starting to record and report both positive and negative examples of their experiences.
How do we measure up?
- Individual client outcomes are measured and recorded; these are included in reporting.
- Customer feedback is collected, collated, analysed, and used to improve policy and practice.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
3
Level 4 of 5
We focus on collecting specific information to measure achievements for older people in their wellness and reablement. We are starting to record and report both positive and negative examples of their experiences.
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You are at 5.2 Lvl5
We have systems in place to measure and collect information that focuses on the wellness and reablement of older people we support. We continually evaluate our systems to get the best possible outcome for individuals and groups of older people.
How do we measure up?
- Client outcomes are measured and recorded; these are included in reporting.
- Many of our clients exit the service when they no longer require assistance.
- Customer feedback is collected, collated, analysed, and used to improve policy and practice.
Yes, I meet these criteria
Great-Well done. Continue on to the next item on RoadMap.
No, I don't meet these criteria yet
Don't worry. We've got a variety of resources to help you on your way. Learn how to achieve this level below.
Links and Resources
Take a look at some of the resources we have collected for you to make achieving your vision and goals easier. If you need additional help. don't hesitate to get in touch
4
Level 5 of 5
We have systems in place to measure and collect information that focuses on the wellness and reablement of older people we support. We continually evaluate our systems to get the best possible outcome for individuals and groups of older people.
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